Refund policy

Return Policy:

Contact us immediately if the item has been damaged in transit (within 30 days of receiving the shipment). We will replace or remedy the damaged item as soon as possible and send you a return shipping label if necessary to send us damaged items back. We will cover return shipping costs for damaged items. Please save original packaging for return.  

There are no returns allowed on custom orders, unless they are damaged in transit.

Other returns accepted with no questions asked within 45 days of receiving the package/ Buyers are responsible for return shipping costs, and a restocking fee equal to 20% of the returned items purchase cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can contact us at peter@sidetrackedworkshop.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at peter@sidetrackedworkshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at peter@sidetrackedworkshop.com.

 

Cancellation Policy: 

All pieces are made to order, so your piece is made for YOU! That means its tricky to cancel an order. Cancellation requests need to come via email to peter@sidetrackedworkshop.com. You can cancel free of charge within 48 hours (timestamped) from the date of your order being placed. After 48 hours there is a cancellation fee of  20% of order value. 

There is no cancellation allowed on custom orders.